Refund policy
Returns & Refunds
We want you to be happy with your purchase. Please review the following policy before requesting a return or refund.
Returns
Eligible non-custom items may be returned within 30 days of delivery. To be eligible for a return, the item must be unworn, unused, and in its original condition and packaging, when applicable. Proof of purchase is required.
To request a return, contact us at info@amenaschaos.com before sending anything back. Items returned without prior authorization may not be accepted.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, misprinted, or incorrect due to an error on our part or by one of our fulfillment partners.
Custom, Personalized & Made-to-Order Items
Custom or personalized products are created specifically for you and cannot be returned or exchanged because of a change of mind, incorrect size selection, or other customer ordering error.
If a custom or personalized item arrives damaged, defective, misprinted, or different from what you ordered, please contact us so we can make it right.
Because many Amena's Chaos products are produced on demand, please review product descriptions, size charts, personalization details, and your shipping information carefully before placing your order.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives. If an item is damaged, defective, misprinted, or you received the wrong item, contact us as soon as possible at info@amenaschaos.com.
Please include your order number and clear photos showing the issue. Depending on the circumstances, we may offer a replacement, reprint, or refund.
Non-Returnable Items
We cannot accept returns on:
- Custom or personalized products, except when damaged, defective, misprinted, or incorrect
- Gift cards
- Final-sale items, when clearly marked as final sale
- Items that have been worn, used, washed, altered, or damaged after delivery
If you're unsure whether an item is eligible for return, please contact us before sending it back.
Exchanges
We do not offer direct exchanges. If an eligible non-custom item is approved for return, you may place a new order for the item, size, or style you prefer.
Custom and personalized products cannot be exchanged for sizing or preference reasons.
Refunds
Once an eligible return is received and inspected, we'll notify you whether your refund has been approved. Approved refunds will be issued to the original payment method.
Original shipping charges are non-refundable unless the refund is due to an error on our part or an issue with fulfillment.
Please allow additional time for your bank or card issuer to process and post an approved refund.
Order Changes & Cancellations
Because many products are made to order, production may begin shortly after an order is placed. If you need to change or cancel an order, contact us as soon as possible at info@amenaschaos.com. We cannot guarantee that an order can be changed or canceled once production has begun.